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The Servant as Leader - Robert K. Greenleaf

I first came to learn about Servant Leadership during my time working with a very forward-thinking connection in the British Civil Service. It immediately had a profound impact on me, both as leader and follower, and the implications of this thinking applied in wider business settings really energised my training approach and style. It’s with some dismay that now over 20 years later, this ground-breaking, insightful and powerful understanding of relationships and communication is still underground and certainly under-utilised practice.  That said, I can confirm, as a professional assessor of management style and application that those I have considered to be strong and effective leaders (based on performance data) have all, to a fault, displayed consistent Servant Leadership qualities as described here. What follows is an introduction, put in far better context than I could muster. Thank you Mr Larry C. Spears for allowing me to share a summary of his 10 Characteristics and of cour...
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The Socio-Assertive Matrix

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The WAWWA Moment

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In almost three decades of developing and delivering performance management training, no matter how simple and easy it is to enact a process, the most pressing question from junior managers, even some senior grades, is this: “But how do we kick-start start the process? What’s the best way to approach someone who is not performing?” And so was born the ‘WAWWA Moment’. To get this blog on performance going why don’t we just dive head-first into this - how you open up a conversation on poor performance? For the more audiovisual among you, here's a link to a video: To quickly put things into some kind of context; picture the scene… A couple split up, one poor soul takes it hard, very hard. Motivation, and standards slip, decline further, then free-fall into oblivion. We’ve all been there right? Eventually there comes the point where the money runs out, the credit cards are all max’d out and retail therapy is off the menu. There’s simply no more room under the bed for empty pizza boxes...
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